Frequently Asked Questions

FAQ’s 2017-10-03T15:57:28+00:00
What is communication process before, during the storm? 2017-07-20T21:20:39+00:00

PSM will report before a storm even start to develop via emailed weather report from our affiliated professional meteorologist, our IVR System or our 24 hour live staff members.

What proof do we have to prove services were rendered in a timely fashion? 2017-07-20T21:19:32+00:00

PSM has two ways to validate service; the first is our IVR System which allows clients to keep track of their property via any smartphone or computer.

Second way is each crew member operating a vehicle keeps in contact with our 24 hour office staff throughout an event who then relay the detailed information to our clients.

Are you able to provide us with real time live updates during a storm? 2017-07-20T21:18:26+00:00
Is there a way of knowing if our property is clean and clear of snow anytime of the day? 2017-07-20T21:17:26+00:00

Yes. Our IVR System is available any time day or night…

How does Premier Snow Management handle fleet accounts and orchestrate the perfect storm? 2017-07-20T21:16:10+00:00

At PSM all of our crews and all service providers have backup equipment and manpower incase unforeseen circumstances arise.

How do you predict a snow event? 2017-07-20T21:14:56+00:00

We partner with WW and Ion Weather to give us professional predictions so we can prepare for any winter storm.

What does Premier Snow Management do in the summer? 2017-07-20T21:12:58+00:00

FOCUS. When the season ends in April we start to prepare our fleet of equipment to correct corrosion, mechanical issues if any and perform routine maintenance to get ready for storage at our main equipment yards.  We also maintain several salt storage locations throughout three states that need to be properly prepared for closing. This is also the best time for our supervisors and crews to attend various seminars and classes to evaluate and learn about new products, equipment and software to continuously improve PSM’s performance.

What type of pricing plan is beneficial? 2017-07-20T08:02:58+00:00

PSM offers many different pricing options; per push,  per storm, incremental, or a seasonal flat rate. Also ask about our special pricing, incremental with 1/3 return trip fees or seasonal flat rates with increments. Once our estimator surveys your property and discuss your need, PSM will be able to design a pricing plan to best fit your requirements. Call us today to inquire 1-855-585-7669 (SNOW) OR CLICK HERE FOR A QUOTE.

In a lawsuit, will your firm indemnify our company from slip and fall claims? 2017-07-20T08:00:09+00:00

Yes, our insurance provider will indemnify slip and falls from any lawsuits due to our negligence in accordance with contract direction.

Does Premier Snow Management carry insurance above the standard one million dollar General Liability policy? 2017-07-20T07:59:14+00:00

Yes, it is very important to protect our clients from lawsuits and to provide peace of mind that they are covered above and beyond the industry standard. PSM provides 5 million dollar liability coverage as well as enhanced Workers Comp and Auto Insurance.

Do you guarantee your work even though Mother Nature and equipment breakdowns are unpredictable? 2017-07-20T07:57:03+00:00

Yes, we guarantee our work or will give your money back. The guarantee is only valid if a complaint for not responding to a service call within the one hour time frame is made via email the same day as the incident occurs and only for fleet clients with 5 or more locations. “We take pride in our service!”

Do I need to call Premier Snow Management everytime I need service? 2017-07-20T07:55:40+00:00

No, once a contract is signed, your location(s) are added to routes and will automatically be serviced during any winter event.

Do you outsource to other companies? 2017-07-20T07:54:14+00:00

Partners with a core group of trusted service partners for the rare occasion we need to outsource. This is determined on a case by case study, go through same vigorous training and safety programs guaranteed the same equal customer service gold level. When outsourced area manager will oversee the site and backup equipment will always be available to site.

How do I request services that are outside the scope of my contract from PSM? 2017-07-20T07:52:16+00:00

Each client will have their own dedicated project manager that will be available 24 hours during any snow event  you can also request service by  email, efax or by calling our toll free # 1-855-585-7669. PSM will manage the rest!

Are you available 24 hours a day, 7 days a week? 2017-07-20T07:49:39+00:00

Yes, our live team and project managers are 24 hours a day, 7 days a week to answer any emergency call during any winter event.

How can Premier Snow Management reduce my costs? 2017-07-20T07:48:25+00:00

Premier Snow Management reduces winter expenses in many ways. From discounts for multiple locations, to using the right products and equipment that ensure a job done correctly.  PSM has a plan tailored to your specific needs and offering benefits that reduce costs.  Seasonal, incremental and hourly plans are all available, and PSM will work with you to meet your budget. Once a contract is signed, our rates are guaranteed with no additional hidden costs. PSM does not charge extra for what our competition calls “premium services”, such as certified weather reports, use of IVR technology and access to a live 24 hour staff.

How can Premier Snow Management help my company? 2017-07-20T07:46:00+00:00

Premier Snow Management transforms snow management into a competitive advantage. When joining our reliable team you benefit with the best services for all of your locations, guaranteed,  or your money back. Snow and Ice Management is the largest overhead expense in building maintenance and also the riskiest. Why not trust a specialist in the field who can minimize lawsuits by indemnifying our clients, who carries insurance well over required minimums, and who can serve you better because we are already in your area, in many areas throughout multiple states.

No answering service? 2017-07-20T07:44:44+00:00

No, We provide live management personnel who will immediately respond to your snow removal needs. We provide an open line 24/7 call center.

How do you supervise your snow teams performance throughout the season? 2017-07-20T07:45:09+00:00

Each crew has foreman going from site to site to supervise. The foreman vehicle is well equipped with all of the tools and material to be able to back up any crew at any given time.